Refund policy
The short version: 30 days from delivery to return unworn shoes in the original box · no restocking fees · you pay return postage if you changed your mind or need a different size — we pay if the pair is damaged, wrong, or never arrived · refunds to your original payment method in 5–10 business days.
30-day returns
You have 30 days from the day your order is delivered (or picked up) to request a return. To be eligible, shoes must be unworn, with clean soles, in the original shoe box with all tags and packaging, and you'll need your order number as proof of purchase. Please try shoes on indoors on a carpeted or clean surface — shoes with outdoor wear, scuffs or marked soles can't be accepted.
How to start a return
- Email support@aliciazshoes.com with your order number and the pair(s) you'd like to return.
- We'll confirm your return and send instructions, including the return address.
- Pack the shoes in their original box inside a shipping box (please don't tape or label the shoe box itself) and ship within 14 days of approval, using a tracked service.
Shoes sent back without requesting a return first cannot be accepted.
Who pays return shipping
| Situation | Return postage | What you get |
|---|---|---|
| Changed your mind, wrong size, not the right fit | Paid by you | Full refund of the item price |
| Pair arrived damaged or defective | Paid by us | Free replacement or full refund, including shipping you paid |
| Wrong item or size shipped | Paid by us | Correct pair shipped free, or full refund |
| Order never arrived | Nothing to return | Free replacement or full refund — your choice |
There are no restocking fees — ever.
Damaged, wrong, or missing items
Check your order when it arrives. If a pair is damaged, defective, wrong, or your order never shows up, contact us within the 30-day window with your order number and a photo. We'll send a free replacement or issue a full refund, including any shipping you paid, and cover return postage if we need the pair back.
Exchanges & size swaps
The fastest way to get a different size is to request a return for the unworn pair and place a new order for the size you want — the new order ships without waiting for the return to arrive. Not sure about your size? Email us before ordering and we'll help you choose.
Refunds
Once we receive and inspect your return, we'll email you to confirm whether the refund is approved. Approved refunds are issued to your original payment method within 5–10 business days. Your bank or card issuer may need extra time to post the credit. Original shipping charges are refunded only when the return is due to our error.
Sale items
Items bought on sale follow the same 30-day return policy, unless the product page clearly states otherwise at the time of purchase.
Contact us
| Trade name | Alicia Shoes (Alicia Shoes, Inc.) |
|---|---|
| Address | 130 W 24th St C, Hialeah, FL 33010, United States |
| support@aliciazshoes.com | |
| Hours | Mon – Sat 9:30 AM – 5:30 PM · Sun 9:30 AM – 3:30 PM (ET) |